Last Updated: February 13, 2026
At Seedance-v2.app, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and cancellations.
Disclaimer: Seedance-v2.app is an independent AI video generation platform that uses Seedance 2 to provide AI-powered video generation services. We operate autonomously without any affiliation, partnership, sponsorship, or endorsement by ByteDance, or any of their subsidiaries or related entities.
1. Refund Eligibility
- Refund requests must be submitted within 7 days of the purchase date
- You must provide a valid reason for the refund (e.g., technical issues preventing service use, service not functioning as described, accidental or duplicate purchase)
- Refunds are not available for credits or resources that have already been fully consumed
2. How to Request a Refund
To request a refund, please:
- Email us at [email protected]
- Include your order number and the email address used for the purchase
- Provide a brief description of the reason for your refund request
3. Refund Process
- Refund requests are reviewed within 2-3 business days
- Approved refunds will be issued to the original payment method
- Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account
4. Non-Refundable Situations
- Requests submitted after the 7-day refund window
- Credits or generation quota that have been substantially used
- Dissatisfaction with AI-generated output quality (as AI results may vary, we recommend trying the free tier before purchasing)
- Violations of our Terms of Service
- We reserve the right to reject refund requests that we suspect are fraudulent or abusive
5. Subscription Cancellations
- You can cancel your subscription at any time
- Cancellations will take effect at the end of the current billing period
- No partial refunds are provided for unused portions of subscription periods
6. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].
Note: This refund policy may be updated from time to time. Users will be notified of any significant changes via email.